Covid 19 (Coronavirus) Update

Standard payment and cancellation terms apply

Fred.\ River Cruises are aware of the reported outbreaks of Covid 19 (Coronavirus) in various destinations around the world. We are committed to providing our customers with quality and stress-free holidays. We continue to follow the relevant Foreign and Commonwealth Office advice for all destinations our customers are travelling to. Should the Foreign and Commonwealth Office change to advise against travel for any of our customers, we will be in contact to discuss your options.

Whether you are currently seeking that perfect getaway, or are looking ahead to your upcoming holiday, you may have some questions about how your holiday may be affected by ongoing world events.

Things to consider are:

  • As we are members of ABTA and hold CLIA membership we are kept fully up to date with the latest happenings.
  • Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
  • Enhanced health screening procedures have been put in place at arrival and departure areas in many countries. Travellers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.

Pandaw

Departures sailing before 06/06/20

All remaining sailings cancelled for this season (up until June 2020). Transfer booking to an alternative departure without penalty. If client cancels they will receive 125% Future Cruise Credit on Cruise element valid for 12 months.

Departures sailing after 06/06/20

Standard payment and cancellation terms apply

Sanctuary

Bookings confirmed from 01/03/20

Deposit will be refundable from the time of confirmation up to 60 days before the guests’ stay with Sanctuary Retreats in the event their travel plans are impacted by Coronavirus (Covid-19). (charges may apply to airfare)

Within 60 days of departure

Standard payment and cancellation terms apply

American Cruise Lines

Departures sailing before 30/04/20

All sailings cancelled. Transfer booking to an alternative departure without penalty. If client cancels they will receive  100% Future Cruise Credit with comfort Program, if the sailing is suspended they will receive 125% Future Cruise Credit.

Departures sailing after 30/04/20

Standard payment and cancellation terms apply

Notes

American Cruise Lines new Cruise with Comfort program offers this peace of mind. Guests who opt in have the flexibility to cancel their cruise up to 24 hours before the cruise package is scheduled to begin and will receive cruise vouchers equal to 100% of all amounts paid. The program is offered to all new and existing bookings on cruises departing between 18th March and 31st August 2020. More details can be found here.

Amadeus River Cruises

All sailings up to 30th April 2020

Sailings departing up to and including 30th April 2020 can be postponed/changed without penalty to a 2020/21 sailing. If client cancels they will receive 115% Future Cruise Credit equal to paid amount valid for 24 months.

Sailings after April 2020

Standard payment and cancellation terms apply

Notes

Implemented enhanced health screenings via a mandatory health questionnaire

Far Horizon

Departures sailing before 30/04/20

All sailings cancelled. Transfer booking to an alternative departure without penalty. If client cancels they will receive 100% Future Cruise Credit valid for 12 months.

Departures sailing after 30/04/20

Standard payment and cancellation terms apply